We are looking for an experienced Customer Success Specialist to grow with our Customer Success Team. As a Customer Success Specialist, you will responsible be responsible for handling day to day client queries, follow up on Leads and build strategies to optimize customer follow up.
- Provide superior customer support via email and intercom to customers
- For existing customers, provide retraining (as needed) and first level support for product and technology issues
- Troubleshooting client issues and reporting to Dev team
- Developing inbound and outbound strategies for customers follow ups
- Host and handle demo calls
- Creating and documenting SOPs and databank of a wide variety of client issues and their resolutions
- Minimum 2 years working experience in Customer Success/Customer Support
- Excellent communication (written + verbal) and interpersonal skills
- Able to work in multiple shifts
- Experience in inbound upselling
- Basic troubleshooting and debugging skills
- Must have stellar communication skills (preferably UK/US accent).
- Experience with managing and hosting client calls
- BSc or Masters
- Communication skills.
- Analytical skills
Salary and Perks:
- Market competitive salary
- Quarterly bonus based on performance review
- Medical insurance
- Learning & Development
- Annual increment