We are seeking a highly skilled and experienced Technical Customer Success Manager to join our dynamic, international team at Unlayer. As a manager, you will be a key player in ensuring the overall success and satisfaction of our clients. This role involves understanding the technical aspects of our products, collaborating closely with customers, and driving initiatives to maximize the value they receive. The successful candidate will have a technical background, exceptional communication skills, and a passion for customer success.

Role & Responsibilities

Own and manage the full customer journey for Unlayer self-service subscribers
Regularly check in with customers to anticipate and address their needs, provide usage insights, and ensure they are maximizing product benefits
Build and maintain strong relationships with customers, ensuring their long-term success and satisfaction with the product
Become a product expert, staying up to date with new features, integrations, and best practices to help customers get the most value
Identify opportunities for upselling additional features or services based on customer needs and ensure renewal of contracts
Work closely with product and engineering teams to ensure customer feedback is incorporated into product development and improvements
Analyze and resolve complex customer issues, leveraging both technical and customer service skills to deliver timely solutions

Qualifications

Associate’s or bachelor’s degree in Computer Science, Information Technology, or related field preferred.
Basic understanding of HTML, CSS, Javascript & SDK
Understanding of Vanilla JS, Vue, Angular and React a plus
Proven experience in a technical customer success or account management role
Exceptional communication and interpersonal skills
Proven ability to manage and grow customer accounts
Customer-focused with a passion for ensuring customer success
Must be able to work between East Coast or Pacific Time hour.